FAQ and Service Info

First and foremost, we guarantee your satisfaction with every order and every service we provide. With that said, ScanOnline will troubleshoot and support anything you work with us on until your expectations are met, given some actions may need to be billed depending on the nature of your issues. In a sense, support is considered a baseline offering.
Managed Services, in contrast is a “for contract” service. It can include the constant proactive monitoring and maintenance of mobile devices, data collection hardware and wireless network hardware/infrastructure and accessories. Consider it more of a “safety net” level of support for your wireless technology, where you have the flexibility to contract for only the device or hardware management, maintenance and repair needs that fit your situation, handled by in our case, our managed services group. Back to maintenance – the MSG team can cover you for any updates to hardware/firmware, physical changes, integrity testing and much more, to ensure your device’s good health and uptime.

We’re headquartered in Locust, North Carolina, 30 minutes east from downtown Charlotte.

Though we’re local to the Charlotte area, our reach is national, with technicians, sales, and project managers both located and available to travel across the continental United States (Alaska/Hawaii excluded). We also can handle projects in Canada and Mexico

We can supply the end-to-end hardware, software and services to build and support the full scope of an enterprise’s network infrastructure in any facility. We offer full project services, management and  consultation including network infrastructure design, site surveys, system installations, configurations and network integrity checks to complete every project. Our experience includes small office sites and cozy industrial spaces to million square foot industrial facilities and even large hospitality facilities.

We’ll be honest. We find that the providers and partnerships we have forged have a clear focus in the one (or multiple) workforce software offering(s) they create. With our relationships however, we can provide software, coupled with hardware, at a cost that is less than what they would be by directly working with the original software provider. Everyone wins and more or less, we don’t want to “recreate the wheel”. It makes our solutions – hardware, software and services actually stronger, and frees us up to offer you more value than other solutions providers. While we are well versed in the product lines, from “soup to nuts”, their development teams have built some of the best workforce software in the industry and can tackle any customization job around their work, in some cases in a minute’s notice.

In reference to the previous question, this is exactly what we do. In our time, we have matured relationships to be able to give you the best workforce software per need, that aligns with our hardware and services capabilities, for the modern mobile workplace you desire. We’re well versed in many supervisory control and data acquisition system (SCADA) types, custom asset management solutions, enterprise analytics dashboards and legacy system integration.

Most of what we can offer can be bundled, separated, or isolated to get you exactly what it is you need to help you improve how your business operates. We manipulate both products and contracting to fit the exact need of our clients. Need just one hardware piece? We got it. Want a stand-alone custom business application but plan on using your own hardware? Just tell us what hardware you plan on using before we get started to ensure compatibility and to build around possible scalability needs for the future. Want to monitor your network, but don't want to include maintenance services to a managed services contract? You get the picture – we’re flexible.

Well, dependent on who you ask, they can be many things, admittedly because of the wide use of the term- it can even be used as a human resources staffing service for hire! In our case, we consider the term “workforce solution” as a combination of enterprise wireless, mobility technologies and innovations that optimize how tasks are completed, managed, reported… which lead to better decisions, future outcomes and a much stronger organization.

Short answer – it varies, dependent on what you currently have and what you are comfortable supplying. No matter what the project requires, our project management services can include making the necessary arrangements to get exactly what we need to finish the job. Our business analysis process will identify the full scope of work and resources required; we will meet all of the client’s expectations and to the right specification, with thorough performance and integrity testing in the end. Before getting to that point, we’ll work with you to determine resource needs.

Yes! We have a number of options to handle your support requests, some of which can be completed even over the phone. Talk to us and we’ll get you covered.